Cadet Computing Support
Cadet Computing Support is a technical service provided by the VMI Information Technology Department. The goal of IT is to provide technical support and information to cadets allowing them to make the best use of their personal computer. IT offers system and software recommendations, instructional documents, technical repairs and troubleshooting. VMI recommended computer systems and software applications will always receive precedence over non-recommended applications and hardware. It is possible that some non-recommended devices will receive no support or very limited support, at the discretion of the IT representative. Cadets receive computer assistance at the Barracks Help Desk.
Visit this FAQ page for information.
Cadet Computer Priorities
VMI IT is here to insure that Cadet computer systems are functioning properly on the VMI LAN. Support priorities are as follows:
- Network configuration for supported equipment.
- Network configuration for non-supported equipment.
- Software and hardware troubleshooting for supported equipment.
- Software and hardware troubleshooting for non-supported equipment.
If you need assistance with your laptop, take the laptop to the Barracks Help Desk in room C11-B. If you have an older recommended model or a non-supported laptop, please bring your power adapter also. If you have non-supported equipment our staff will make a reasonable effort to get your machine connected and operational. However, we will limit the amount of time that we spend troubleshooting ANY problem to no more than 30 minutes.