Network account passwords should be maintained by using Self Service Password; read the document Registering in Self Service Password for details.

• Faculty/Staff: If you have not previously enrolled or are unable to answer your security questions, follow the instructions below:
• Cadets: If you have not previously enrolled, are unable to answer your security questions, or are requesting a password reset for your email account, follow the instructions below:

You MUST follow the below instructions or your request cannot be completed.

1. Upload an image of your photo ID (ex: driver’s license) by using VMI's secure BOX interface. [Note: This link will open in a new tab/window.]
   1. Name your document in this format: PasswordResetRequest_LastName_FirstName
      
      
2. Send an Email to help@vmi.edu after you have uploaded your photo. This must include a contact number so that Information Technology office can call the user back. This is so the ID can be verified in a “face to face” setting via Zoom or Teams.

This method is the only alternatives. Do not call the IT office to request a password change unless you are experiencing a problem with SSP. The Help Desk will answer questions over the phone, but your password cannot be changed without the proper verification/documentation.